Sales Coordinator

Temps plein

The Godfrey Hotel Detroit, Curio Collection by Hilton is in the heart of rapidly evolving Corktown and has 227 comfortably contemporary guestrooms and suites; a ground-floor signature restaurant (Hamilton’s); downtown Detroit’s largest hotel ballroom; and a rooftop bar/lounge (I|O), with retractable roof and window walls that offer panoramic views of the Detroit skyline from the heart of its oldest and most storied neighborhood.

Position: Sales Coordinator

Location: The Godfrey Hotel - Detroit 

Job Summary:
We are seeking a highly organized and detail-oriented Sales Coordinator to support our sales team and help streamline daily sales operations. The Sales Coordinator will be responsible for managing sales schedules, processing orders, maintaining client relationships, and ensuring that all sales activities run smoothly. This is a key role in ensuring the success of our sales team and enhancing the customer experience.

SKILLS:

• Detail-oriented with exceptional organizational skills

• Strong ability to multitask and perform well under pressure in a fast-paced environment

• Ability to work independently while contributing as a team worker

• Capable of completing tasks accurately and within deadlines

• Excellent computer skills, including proficiency in Microsoft Office, and Outlook. Knowledge of Delphi is a plus

• Positive attitude with a strong work ethic and a collaborative mindset

• Exceptional verbal and written skills in English language

DUTIES

• Assist the Sales and Catering department with day-to-day operations and tasks.

• Manage all incoming inquiries and phone calls, ensuring a prompt response.

• Distribute incoming leads to the appropriate sales managers.

• Prepare Banquet Event Orders (BEOs) and Resumes for events.

• Ensure the timely distribution of BEOs and Resumes to relevant departments.

• Assisting with reservation requests.

• Prompt communication throughout hotel with various departments

• Assist with billing tasks, ensuring accuracy before sending invoices to clients.

• Support the Director of Sales & Marketing with daily/weekly reports, marketing-related tasks, and various projects.

POSITION REQUIREMENTS

• Minimum of two (2) years of experience in the hospitality industry, including in the Sales and Events department.

• Familiarity with Delphi, OnQ, and PEP systems is preferred but not required.

• Advanced proficiency in Hilton brand-related programs is preferred.

• Professional proficiency in the English language, including reading, writing, and verbal communication.

• Strong experience with all MS Office programs (Word, Excel, PowerPoint, etc.) is required

• Flexible schedule and ability to work evenings and weekends based on hotel business needs