Front Office Supervisor

Temps plein

Support Front Office Manager , act as manager on duty, attend to guest needs, including but not limited to, guest registration, check-out and cashiering.

Essential Job Functions

• Greet and welcome guests upon arrival.  
• Ensure efficient guest registration, check out and telephone service.  Guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
• Accept payment for guests’ accounts both at the time of registration and at checkout.   Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks for owners/members.  
• Observe Front Desk and Guest Services Agents and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.
• Answer phone in a timely manner.  Respond & process requests for late check out, room changes, lockouts, billing inquiries, internet issues, and extension of stay.  Keep activity log updated to allow for proper follow-up.  Ensure guest satisfaction, utilizing the empowerment certificates when appropriate.  
• Ensure all necessary reports and forms are completed during shift.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist in handling mail and facsimiles and providing guests with information regarding hotel facilities and local attractions.
• Book reservations for guests who approach the Front Desk.

Education/Experience

High school or equivalent education required.  Minimum one year of supervisory experience in a Hospitality setting.

Requirements

• Must be able to speak, read, write and understand English
• Must be able to read and write to facilitate the communication process.   
• Requires good communication skills, both verbal and written. 
• Must possess basic computational ability.   
• Must possess basic computer skills.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.
• Shifts will depend on operational needs, AM availability strongly preferred. 

Physical Demands

• Most work tasks are performed indoors.   Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced ability for up to 4 hours in length.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to lift up to 25 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Ability to spend extended lengths of time viewing a computer screen.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment. 
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.  

Work Environment

• Must be able to work effectively in a stressful environment, communicate with others, and effectively deal with customers.
• Must be able to change activity frequently and cope with interruptions.

Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, and part-time employees after working 1000 total hours. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.