Guest Service Manager

The Delta Hotels by Marriott Seattle Everett is seeking a Guest Service Manager to join our team. The Guest Service Manager ensures a superior guest experience by efficiently managing front office operations while maximizing hotel profitability.

About Us

At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.

We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

Status

Full-time

Schedule

Variable schedule; Must be available weekends and holidays

Rate Of Pay

$25.99 to $31.56/DOE

Supplemental Pay

Individual Incentives and Bonus Programs

Benefits And Perks

Paid Time Off (PTO) accrued at a rate of 0.069231 for every hour worked. 8 paid holidays included in PTO annual accrual rate
Paycheck Advancement Program
Hotel Travel Discounts
Supplemental Insurance
Employee Assistance Program
Employee Meals

For eligible employees:

Insurance - Medical, Dental, Vision, Life and AD&D
401(k) Plan with Employer Match

Qualifications Knowledge Of

Principles and processes for providing customer service including needs assessment and evaluation of customer satisfaction.
Front office standard operating procedures.
Hotel emergency procedures.
Structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
Area geography, restaurants, amenities, clubs and tourism industries.
Microsoft Office programs including Word, Excel, Outlook and various hospitality Property Management Systems.

Skills And Ability To

Meet quality standards for service.
Make decisions guided by established policy and procedures.
Analyze activities and information to arrive at logical conclusions.
Communicate clearly and concisely verbally and in writing to convey information effectively.
Adapt to constantly changing situations and personalities ensuring quality service to all guests.
Maintain decorum in stressful situations.
Establish and maintain effective professional, courteous, constructive relationships with guests, staff and management team.
Successfully hire, train and motivate staff.
Use mathematics to analyze and solve problems; add, subtract, multiply and divide quickly and accurately.
Work varying schedules to reflect business needs of the hotel, including evenings, weekends and holidays and maintain 24 hour availability via cell phone.

Education And Experience

Bachelor’s degree in Hospitality Management or similar preferred.
Three years previous experience as a Guest Service Representative and at least one year experience as Front Office Supervisor required or equivalent combination of education and experience.

Physical Requirements Light Work

Exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Position requires ability to exert intermittent mobility for up to 8 hours to maintain presence behind the front desk and move around the back office area, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.

Drug Free Workplace, Equal Opportunity, E Verify Employer

Delta Hotels by Marriott Seattle Everett

Find easy relaxation at our Everett hotel

As the only full-service hotel in Everett, Delta Hotels Seattle Everett presents upscale rooms with 50-inch flat-panel TVs, on-site restaurant with a bar and 13,689 sq ft of event space. Angel of the Winds Arena is within walking distance and Seattle Paine Field International Airport is a short drive away. Our location is ideal if you're in town for the Future of Flight Boeing Tour or if you're wanting to test your luck at Tulalip Casino. Upgrade to an Executive level room and spoil yourself with a Keurig coffee maker, robe and slippers. Gain access to the Elite Pantry, featuring grab-and-go snacks and free beverages. Our suites feature kitchenettes plus separate living, sleeping and dining areas. Choose from 11 venues when planning a business conference or a wedding celebration. Our Baker Ballroom offers appropriate décor for the largest gatherings and is attached to a lavish pre-function area. Whether traveling for business or pleasure, our hotel in Everett guarantees a satisfying stay in Washington.