Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Helps ensure compliance with and completion of all daily operational procedures by the Sales department.
Maintain knowledge of all hotel services/features and hours of operation.
Maintain complete knowledge in the use of all office equipment, computer, and manual systems.
Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
Familiarization with current customers and hotel accounts.
Working knowledge of the front desk and desk operations.
Perform miscellaneous support services, including filing, gathering information, organizing the sales office, and helping to keep sales work area neat, clean, and presentable to clients or hotel staff.
Ensures communication with General Manager, all other Department Managers, and staff.
Other duties as assigned.

Responsibilities

Provides clerical/secretarial and administrative support for the Sales department, including dictation, typing, computer.

input, filing, tracing, answering telephones, printing reports and departmental records/logs.

Qualifications

High school graduate.
Minimum 1-year administrative experience.
Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
Ability to provide legible communication.
Computer skills.
Previous guest relations training.
Familiarity with preparing statistical reports.

Courtyard by Marriott Glassboro Rowan University

Our hotel is conveniently located on the Rowan University campus and just a short drive away from popular destinations in New Jersey and Philadelphia. With ample choices for our guests including flexible spaces, complimentary Wi-Fi and easy access to information through our GoBoard, we are the perfect choice for your time away in Glassboro. Our spacious guest rooms feature flat-screen HDTV's, mini fridges and luxury bedding. Dine on-site at The Bistro, serving breakfast and dinner with a delicious American cuisine, Starbucks coffee and cocktails. Enjoy our 24-hr well-equipped fitness center or take a swim in our indoor pool and whirlpool. Let our team help you plan your next meeting or special event in one of our spacious event spaces with room for up to 130 guests. Whether you are in town for a campus visit to Rowan University, business, or pleasure, we invite you to make our Glassboro hotel your home away from home.