Concierge/Bistro Attendant

Temps plein

Why us?

The Rally Hotel is an independent, lifestyle hotel located in Denvers downtown playground, McGregor Square. Located in the heart of Lower Downtown, The Rally is representative of all that Colorado has to offer. From the railway to the Rockies, Denvers industrial roots to mile high skies, moments of discovery are found around every corner.

Our 182-room hotel is adjacent to the home of the Colorado Rockies, Coors Field and located on McGregor Square. This full-city block is the epicenter of entertainment featuring restaurants, retail and a circulate plaza with a stadium sized LED screen, that will host sports entertainment, movie nights and private events. The Rally inspires the playful side in all of us.

Come join our team at The Rally Hotel!

This position will be posted for the next 30 days, or until it is filled.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Guest Services & Concierge Responsibilities:

• Provide guests with information regarding hotel amenities, local attractions, dining options, and entertainment.
• Assist with reservations for dining, transportation, tours, and other guest requests.
• Handle guest inquiries and concerns with professionalism and efficiency, ensuring a positive resolution.
• Maintain an in-depth knowledge of hotel services and the surrounding area to enhance guest experiences.
• Offer recommendations and assistance tailored to guest needs, ensuring a personalized stay.
• Maintain a friendly and welcoming demeanor at all times.

Bistro Server Responsibilities:

• Greet and serve guests at the Grandstand Cafe, taking food and beverage orders in a prompt and courteous manner.
• Ensure food and drinks are served correctly and accommodate special dietary requests when possible.
• Memorize menu items, daily specials, and ingredients to provide informed recommendations.
• Maintain cleanliness and organization of the cafe, including restocking supplies and performing opening/closing duties.
• Follow all cash handling and payment processing procedures accurately.
• Uphold cleanliness and food safety standards per health regulations.

Other Responsibilities:

• Assist with guest check-in/check-out procedures if needed, ensuring a smooth transition between front office and food & beverage operations.
• Perform other duties as assigned by management.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Full Time Hourly Benefits:

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Companys 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary