Director of Housekeeping
Temps plein
Hilton Boca Raton Suites
Boca Raton, FL
Description
The Director of Housekeeping is responsible for directing and administering the entire Housekeeping operations to ensure overall cleanliness meets or exceeds hotel and brand standards while continuing to have Housekeeping deliver outstanding guest service while maintaining financial profitability.
This position manages the largest department in the hotel and thus the Director of Housekeeping needs to possess strong leadership skills for the planning, organizing and executing of the responsibilities of the department, as it effects the flow of the available guest rooms ready for sale in the hotel and guests' overall impression of cleanliness for the hotel.
Specifically, the Director of Housekeeping would be responsible for:
Ensure and maintain cleanliness, service and brand standards of guest rooms, public spaces, restrooms, meeting spaces and offices in accordance to federal and state health and safety standards.
Lead, direct and administer all Housekeeping operation to include, but not limited use of hotel and brand systems, budgeting and forecasting, labor control and productivity, inventory control, department management, policy and procedure implementation and enforcement of hotel, safety and security guidelines and policies.
Inspire, monitor and develop team member performance to include but not limited to providing supervision and professional development, scheduling, training and adherence to hotel and brand standards, conducting counseling and performance evaluations and delivering recognition and rewards.
Communicate effectively with all departments for seamless guest service and guest satisfaction.
Ensuring Housekeeping is OSHA, Federal and State Compliant regarding personal protection and proper usage, storage and disposal of cleaning chemicals, hazardous supplies, and other occupational items. Is current on the latest housekeeping technology.
Requirements:
- A minimum 2-3 years of hotel Housekeeping management experience
- Able to work highly flexible and frequently changing work schedule based on business demands including Saturdays, Sundays, Holidays, early mornings and evenings.
- Hilton Hotel Experience or Major Brand Experience (Preferred)
- Bachelor's Degree Preferred or Equivalent combination of education and experience.
- Excellent Customer Services and Problem Resolution Skills
- Detail Oriented, Self-Motivated and Ability to Multi-Task
- Experience with Birch Street (Preferred)
- Experience with HotSOS (Preferred)
- Spanish and/or Creole Speaking (a Plus)
Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Elizabeth.levin@hiltonboca.com or call 561.852.4007to let us know the nature of your request.
Qualifications
Behaviors
- Team Player: Works well as a member of a group (Preferred)
- Leader: Inspires teammates to follow them (Preferred)
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
Skills
- Multi-Tasking (Intermediate)
- Spanish (Novice)
- Time-Management (Expert)
- Employee Relations (Intermediate)
- Detail Oriented (Advanced)
- Decision Making (Expert)
- Customer Service (Advanced)
- Ultipro (Novice)
- Conflict Resolution (Advanced)
Hilton Boca Raton Suites
Are you looking for your new home? Read all about our hotel below:
At A Glance
Hilton Boca Raton Suites puts travelers in easy reach of some of the area's best shopping, dining, golf and beaches. Our hotel is situated in a peaceful lakeside complex with access to several local attractions including Atlantic Ocean beaches. With spacious rooms and suites, an ideal location and lots of on-site amenities, our hotel in Boca Raton has everything guests need for a getaway.
- All-suite Boca Raton, Florida hotel in tranquil lakeside complex
- Spacious 2-room suites with private bedroom and separate living area
- Complimentary shuttle along Glades Road Corridor to shopping and dining locations
- Outdoor heated pool and 24-hour fitness center
- Complimentary cooked-to-order breakfast and nightly Cocktail Reception
- Complimentary WiFi, internet connectivity station and 3 flexible lakeside meeting rooms
What our employees say
"Though I need change my status to part time due to school, I still want to be able to work here as I very much love it here!"
Why people like to work here
"Great place to work, My team is amazing and we work together as such. HR does an amazing job of having the team feel appreciated."
"I would recommend this company to others because I value its principles and the image it upholds including its values and warm hospitality standards. I feel proud to work for this company."
About the management team
- We have 5 team members who have been with hotel over 25 years, which goes to value we have for our team members and their love of the hotel.
- We look to promote from within: both our Director of Sales and Marketing and our Front Office Manager started here as Front Desk Agents and advance their careers through talent, passion and opportunity.
| Adresse | 7920 Glades Road, Boca Raton, FL 33434 |
|---|---|
| Type de propriété | All Suite |
| # Emplois | 5 |
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