Director of Front Office

Temps plein

At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer’s Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can’t help but share.The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.

Are you not afraid to take responsibility, and are you a star in motivating a diverse and dynamic team? Does it make you happy to create great experiences for our guests and do you know how to drive your team to go the extra mile?

Then we are looking for you as our new Director of Front Office!

As Director of Front Office, you lead our team of Assistant Front Office Managers, Front Office Leads, Agents & Porters and you manage them in their daily work. With your passion for excellent service you motivate, train and coach the team to exceed every guests’ expectation. You’re able to think outside of the box like no other, so complaints and problems are resolved in no time, and you inspire your team to do the same. You constantly monitor service quality and optimize processes where necessary, in line with the company’s strategies. You are great in making efficient team schedules, and ensure low absenteeism and staff turnover figures by fostering a great team culture and positive work environment. You’re results driven and have the financial acumen to drive revenues, and control costs within your department, as well as maintaining staff productivity in line with budget.

The Director of Front Office at Pulitzer Amsterdam;

• Will lead the daily operations in our Front Office Department and is fully responsible for the arrival/departure experience of our guests, employee satisfaction and the department’s culture.

• Inspires and motivates the team to achieve operational excellence, and leads by giving the right example.

• Is fully in charge of HRM management for the department, including recruitment, onboarding, employee development and employee satisfaction.

• Works closely together with the Guest Experience Manager, Executive Housekeeper and other Head of Departments to create great guest experiences, and is always on the lookout for best practices for operational excellence

• Is highly visible in the lobby and interacts with guests frequently, to obtain feedback on quality of product, service levels & overall satisfaction.

• Has strong communication skills, is able to organize efficient team meetings and continuously communicates a clear and consistent message to the team regarding hotel/department goals, to produce desired results.

• Drives the departmental objectives, and celebrates successes when they are achieved.

Our ideal Director of Front Office meets the following requirements:

• Experience as (Assistant) Front Office Manager in a large, upscale and fast paced hotel environment (in the five-star market is a plus)

• Able to work well with Microsoft Office. Experience with Opera Cloud is a plus.

• Strong communication skills in English (verbal, listening & writing), Dutch is a plus.

• Flexible: willing and able to work alternating shifts (both morning/day/evening) on a flexible basis on both weekdays, weekends and holidays. 

What’s in it for you?

• Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• A monthly budget to spend on benefits platform Alleo

• Possibility to lease a bike

• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam

• Free and unlimited appointments per year with a psychologist via OpenUp

• A monthly contribution to a pension scheme

• A monthly travel allowance

• A monthly clothing allowance (if applicable to your position)

• A yearly shoe allowance

• Possibility to take part in a Dutch language course

• Freshly prepared meals in the canteen

• Discount on supplemental health insurances

Location: Amsterdam