Room Inspector

Temps plein

Our roles go beyond just providing guest with a clean room and freshly made bed. We aim to create a memorable and distinctive experience for them.  As a Room Inspector, you'll handle a variety of housekeeping tasks, maintain the cleanliness and appearance of the entire hotel.  You will be responsible for the overall cleanliness of the hotel, ensuring guest satisfaction, and meeting product quality standards.

No matter your position, there are essential factors for success: ensuring a safe work environment, following company policies and procedures, maintaining confidentiality, upholding quality standards, and presenting yourself professionally in appearance, uniform, and communication. Room Inspector, will be on their feet for extended periods, actively engaging in tasks that involve standing, sitting or walking, and will take a hands-on approach (moving, lifting, carrying, pushing, pulling, and placing objects weighing 50 pounds or less without assistance) Excelling in these tasks (and other reasonable duties as assigned) is crucial for Room Inspector to consistently deliver exceptional results for our guests and our business.

This position may require flexible scheduling availability.

Job Requirements:

• Ensure that all guest rooms are cleaned, maintained and stocked according to brand and IHM standards before guests check in
• Check for cleanliness, correct linen, functioning amenities (e.g lights, TV, air conditioning) and overall room presentation
• Oversee the work of the housekeepers to ensure they are following the correct procedures
• Provide feedback and coaching to staff on how to improve cleaning techniques
• Review inspection reports and room status updates
• Identify and report any maintenance issues in rooms (e.g broken fixtures, plumbing problems) to the maintenance team for prompt resolution
• Monitor inventory levels and notify supervisors or Director of Rooms when stock is running low
• Handle guest complaints or concerns regarding room cleanliness and service, and ensure that issues are resolved promptly
• Follow up on guest satisfaction surveys to ensure quality standards are continually met
• Ensure that all safety and hygiene protocols are followed during the cleaning process
• Notify supervisors of any damages, deficits, and/or disturbances
• There will be moments in which Room Inspector will need to provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out

Job Qualifications:

• Highly motivated team player with strong initiative and desire for achievement
• Hands-on, organized and detail-oriented 
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance 
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance 
• Commuter benefits including transit & parking Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams 
• Employee Assistance Program 
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services 
• Paid Sick and Vacation Time 
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand 
• Team Member of the Month, Quarter, and Year recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.