Houseperson - Outbound Stowe

Temps partiel

Description

ABOUT OUR COMPANY  

Outbound Hotels:  

Outbound Stowe is part of the Outbound Hotels collection, offering authentic, one-of-a-kind lodging that harmonizes with outdoor adventure. Guests can enjoy knowledgeable and friendly service; fun and engaging experiences; and an environment that is thoughtfully designed, embraces its place, and celebrates its community.   

Other Outbound Hotels include the Virginian Lodge in Jackson Hole, WY, Outbound Mammoth and future properties including Outbound Yosemite in Oakhurst, CA near Yosemite National Park.   

https://www.outboundhotels.com/

Springboard Hospitality:  

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels throughout the United States.  Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.  

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, to locally crafted food and beverage experiences, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the vibrancy of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.  

https://www.springboardhospitality.com/

Job Title: Houseperson

Position Overview: At Outbound Stowe, we don't just clean rooms—we craft experiences. As a Houseperson Attendant, you'll play a vital role in creating unforgettable moments for our guests. You'll be more than a cleaner; your dedication to fostering human connections, comfortable experiences, and providing exceptional service will turn ordinary stays into extraordinary memories. 

Core Responsibilities: 

• Maintain cleanliness and organization of common areas, ensuring they meet Outbound Hotels' high standards of cleanliness and comfort. 

• Respond to all guest requests in a timely efficient manner.   

• Collaborate with other team members to ensure all closets and linens are stocked. 

• Uphold health and safety standards, including proper handling of cleaning products and adherence to cleanliness protocols. 

• Provide friendly and attentive service at all times. 

Beyond the Basics: As a Houseperson Attendant at Outbound Stowe, you'll embody the spirit of our brand in every interaction. You'll connect with guests and enhance their experience. Your role extends beyond the confines of the public areas; you're an integral part of our larger community, helping to foster a sense of belonging to our guests. 

Who We're Looking For: Successful candidates for this role are authentic, approachable, and adventure-curious individuals who embody the values of Outbound Hotels. You're not just passionate about cleanliness; you're passionate about creating moments of magic for our guests. Your positive spirit and can-do attitude make you a valuable asset to our team. 

The Deeper Meaning: In this role, you have the power to make people feel at home, even when they're far from it. By providing a clean, comfortable spaces and genuine hospitality, you're not just servicing guest areas; you're creating sanctuaries where guests can relax, recharge, and connect with nature and each other. Your attention to detail and commitment to service help guests feel valued, respected, and truly cared for. 

Operationalizing the Brand: As a Houseperson Attendant, you'll be an ambassador for the Outbound Hotels experience. Your work reflects our brand's commitment to authenticity, adventure, and community. Every clean room is a testament to our dedication to providing unique, one-of-a-kind experiences that leave a lasting impression on our guests. 

Positive Spirit and Attitude: To thrive in this role, you'll need more than just cleaning skills—you'll need a positive spirit and an unwavering commitment to excellence. Your easygoing demeanor and sociable nature make you a natural fit for our team, and your enthusiasm for creating memorable experiences shines through in everything you do. With your charming personality and genuine warmth, you'll help guests feel right at home from the moment they arrive. 

Join us at Outbound Stowe, where every clean room is an opportunity to create magic and connect with guests in meaningful ways. If you're ready to embark on a journey of hospitality, adventure, and discovery, we'd love to welcome you to our team. 

ADDITIONAL RESPONSIBILITIES: 

Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects. 

• Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty ash urn receptacles, remove trash and/or linens and note any areas that need immediate cleaning. 

• Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to; hallways, elevators, service areas, stairwells, etc... 

• Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. Must be able to lift, push, pull at least 50 lbs. 

• Aid section housekeepers as needed (i.e. bed boards, roll-ways, removal of linens, trash, etc.). 

• Report any missing/found articles, damage or merchandise problems to the Housekeeping Supervisor. 

• Receive assigned section, keys, supplies and any priority requests from the Senior Housekeeper. 

• Be able to communicate and respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management. 

• Coordinate with Senior Housekeeper on work priorities and provide assistance when needed. 

You may be assigned these:  

• Perform special projects and other responsibilities as assigned.  

• Participate in hotel committees, MOD program and task force assignments.  

Our expectations from you:  

• Abide by payroll policies, procedures, Meals and Rest Periods policy and OLS Rules of Conduct. 

• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests. 

• Read and abide by all the regulations and rules of conduct stated in the OLS Associate Manual. 

QUALIFICATIONS: 

This is what the job requires:

Education: High school education. 

Experience: Experience required by position is from two to three full years of employment in a related position with this company or other organization(s). 

Skills & Abilities: 

• Ability to Lift, push, pull, carry heavy loads with cleaning equipment, i.e. pushing vacuum down entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry chute, removing room service trays and carrying dirty dishes to service area. 

• Ability to Bend, kneel continuously throughout the day. 

• Heavy with Cleaning i.e. dusting in all areas, retrieving dirty dishes, etc. 

• Ability to reach to reach all areas including: shelves, windows, ledges, pipes, under and around furniture. 

• Ability to stand for long periods of time, climb stairs, up to approx. 100 steps 20% of 8-hour shift (time period) 

• Ability to work indoors: 95 % Outdoors: 5 % 

Springboard Hospitality is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. 

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.