Description

Elevate Your Career at the Premier Hotel in Downtown Salt Lake City

At Hyatt Regency Salt Lake City, we bring together spacious rooms, stunning mountain views, outdoor amenities, and exceptional dining in the heart of downtown, setting a new standard in hospitality. We’re looking for enthusiastic, service-oriented individuals who thrive on connecting with people from around the globe. As part of our team, you’ll proudly represent the Hyatt Regency brand and play a key role in delivering exceptional experiences for our guests every day. Take the first step toward joining a global company that values personal connections, teamwork, and exceptional service.

At Hyatt, we believe our guests choose us because we genuinely care about their experience. We’re dedicated to providing excellent service and creating moments that make a lasting impact.

Our team thrives in a supportive environment that encourages growth and rewards hard work. Whether you’re aiming to advance your career, learn new skills, or find a place where you can make a difference, we’re excited to have you on board.

Why Hyatt Regency Salt Lake City?

Benefits and perks include but are not limited to:

Discounted & Complimentary hotel room nights
Receive up to 8 Paid Float Days upon hire! *Dependent on hire date
Enjoy complimentary meals in our colleague Cafe for every shift worked
Medical, Dental, Vision Insurance – Full-Time colleagues can enroll after just 30 days!
401K retirement savings plan and company match
Up to $1,000 in educational assistance per year
Opportunities to work and visit Hyatt Hotels and Resorts around the world

We would enjoy meeting you in person, with the possibility of an on-the-spot Job Offer!  Please join us for Open Interviews / “Walk-in Wednesday”

Interviews will be held onsite at Hyatt Regency Salt Lake City from 12:00 PM to 4:30 PM at our beautiful hotel:

Hyatt Regency Salt Lake City

170 S W Temple

Salt Lake City, UT 8410                                

For Meeting Room location, please check in at the Security Office for more information

Responsibilities

Included but not limited to:

Provide level 1 & 2 support for all colleague requests for hotel systems and applications using the internal ticketing system
Schedule and perform regular software and hardware maintenance
Follow appropriate company standards of PC imaging, configurations and software installations
Establish priorities for daily, weekly, and monthly projects and related tasks based on business needs to meet deadlines
Apply or assist in operating system patches, application updates, and approved corporate software tools for Microsoft Windows Server Operating Systems
Maintain internal software/hardware inventory systems
Assist with general IT needs as directed from the IT Director and/or Director of Finance
Maintain and uphold Hyatt security posture

Schedule

Varies based on business needs, may include weekends and holidays

Requirements

Qualifications

Entry level position, with up to 2 years IT help desk or similar systems support experience
Excellent interpersonal and customer service skills
Excellent written and verbal communication skills
Ability to logically diagnose and resolve technical issues
Ability to learn and implement new technologies
Comfortable responding to customer/colleague issues via phone, email, computer chat and in person
Detail oriented and well organized
Manage IT Ticket Queue
Basic knowledge of OSI TCP/IP Model and network fundamentals
Knowledge of Windows 10/Windows server enterprise environment
Ability to partner with IT escalation teams and vendors to troubleshoot issues
Microsoft O/S, Apple O/S-iOS, and other major O/S
Wireless networking architecture and troubleshooting

Preferred Qualifications

Hotel IT or Operations experience preferred
Functional knowledge of POS/hospitality-technologies strongly preferred

Hyatt is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Hyatt Regency Salt Lake City

Explore Salt Lake City From Our New Downtown Hotel

Discover one of the fastest-growing and most exciting urban hubs in the country. Plan your stay to indulge in natural beauty, from hiking and biking trails to world-class skiing just a short drive away from our hotel. Boasting spacious guest rooms and suites with views of the snow-capped Wasatch Mountains, our new hotel, in downtown Salt Lake City, Utah, offers an outdoor pool, charming fire pits and exceptional dining options, including our Spanish restaurant, Mar | Muntanya, which features a cozy rooftop terrace. Both guests and locals are welcome to enjoy our stylish lobby and convenient market that offers the perfect cup of coffee, espresso specialty drinks, snacks and gifts.