Description

L'Ermitage Beverly Hills stands among the finest of Beverly Hills California luxury hotels, a stately property embodying the spirit of a sophisticated private club and a gracious urban residence. L’Ermitage Beverly Hills L’Ermitage is a 5 star, 5 diamond hotel in the heart of Beverly Hills, offering the personalized touch and familiar ambiance of an exclusive residence.

Job Description:

Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information and assist with all incoming calls to the hotel.

General Responsibilities Include:

Accept all telephone inquiries.
Convert inquiries into confirmed room reservations.
Accurate tracking of regrets and denials.
Play a crucial role in room reservation-related data entry (i.e. group rooming lists).
Adhere to departmental and property standards and procedures.

Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
Process all reservation requests, changes and cancellations received by phone, email, internally and through corporate reservations center or travel agencies.
Ascertain callers' needs through open-ended questions.
Describe room accommodations and all amenities.
Obtain all designated information to book a reservation.
Accommodate special requests and designate such in system.
Access guest history records to best service guests; maintain accurate information in guest history files.
Maximize rate for all reservations.
Promote and sell hotel packages to callers requesting reservations on designated dates.
Accept and convert telephone inquiries for L’ Restaurant, & Pool side cabana rentals
Verify availability. Suggest alternate dates for sold-out dates.
Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
Relay accurate information on transportation arrangements from airport to hotel; input and document such requests.
Review status of assignments and any follow-up action with on-coming Agent.

Perform additional duties, as assigned.

Skills/Knowledge Required:

Possess a strong knowledge of Microsoft Word, Outlook and Excel.
Previous experience working with Opera.
Must have the ability to input data and access information on the computer
Preferably has previous experience in Reservations Department at a luxury hotel.
Has a strong mathematical aptitude.
Possess an eye for the smallest detail and maintains a keen sense of urgency.
Communicate clearly, concisely and openly.
Exude high energy and demonstrate a knack for building rapport with guests and colleagues.
Exhibits organizational abilities & shows a natural skill for multi-tasking, prioritizing & anticipating needs.
Maintains a flexible work schedule to meet the business needs of a 24/7 hotel environment.
Flexible schedule- must be available to work a variety of shifts
Fluency in English both verbally and non-verbally.
Provide legible communication and directions.

Ability to:

Prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.

Physical Requirements:

Remain in stationary position for 7 to 8 hours throughout work shift.
Satisfactorily communicate with guests, management and co-workers to their understanding.

Qualification Standards:

Education: College degree preferred.

Experience: One to two years Reservations Agent experience preferred, preferably in a luxury hotel setting.

Licenses or Certificates: none

Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

L’Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.

Hourly Rate: $24.67

L'Ermitage Beverly Hills

L’Ermitage Beverly Hills has been a part of the fabric of Beverly Hills since 1975. We embrace the qualities of a warm, welcoming residence with our signature all-suite offering, residentially inspired layouts, unique art collection, top-of-the-line amenities, and service points that feel impossibly (and perfectly) tailored. When you are here, whether as a guest or a team member, you are home.