Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

The Daytona, Autograph Collection

EXCITEMENT AWAITS AT OUR ONE DAYTONA SPEEDWAY HOTEL

Elevate your vacation at The DAYTONA, Autograph Collection, a full-service hotel enriched by distinct décor and great service. Our hotel near Daytona International Speedway is just one mile from Daytona International Airport via our private shuttle and is adorned with nods to motorsports history. Our location in the ONE DAYTONA entertainment district places you within walking distance of shops, eateries and nightlife. The famed white sands of Daytona Beach are only four miles away from our ONE DAYTONA hotel. Upon your return to our hotel, tour the unique vehicles on display in our lobby or visit our restaurant and bar. No stay is complete without a workout in our fitness center overlooking the captivating blue waters of our outdoor pool. The outdoor bar and terrace host on-site entertainment while our high-end guest rooms include refrigerators and Nespresso coffee makers. Whether you're visiting Florida for business or pleasure, find the elegance you crave at our luxury hotel in Daytona Beach.