General Manager

Temps plein

We are seeking a professional and customer-focused General Manager to oversee our hotel operations at our newly renovated 124 room custom built Courtyard by Marriott Historic District in beautiful Downtown Wilmington, NC. Our ideal General Manager candidate must possess extensive knowledge of hotel operations, a positive attitude, the proven skills to oversee all operations activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience and create a team atmosphere that promotes learning and excellence.

Job Requirements include:

Managing budgets and financial plans and controlling expenditure

Oversees hotel operations 

Ensures overall guest satisfaction to drive brand metrics

Ensures compliance with brand standards

Maintaining statistical and financial records

Setting and achieving sales and profit targets

Recruiting, training, and monitoring staff

Planning work schedules for individuals and teams

Meeting and greeting customers

Dealing with customer complaints and comments

Addressing problems and troubleshooting

Ensuring events and conferences run smoothly

Supervising maintenance, supplies, renovations, and furnishings

Dealing with contractors and suppliers

Carrying out inspections of property and services

Ensuring compliance with licensing laws, health and safety, and other statutory regulations

Perform various other duties as assigned to meet business objectives

Education

Bachelor's Degree required, preferably in Hospitality Management or related field or equivalent education/experience required.

Ability to communicate effectively verbally and in writing

Demonstrated ability to lead a team

Excellent attention to detail

Financial savvy

Proficient in Microsoft Office

Several years of hotel General Manager experience preferred.

Marriott Experience preferred or full service brand hotel experience.