Assurance and Marketing Program (AMP) Assistant

Remoto Control Remoto Híbrido Tiempo Completo

Job Title: Assurance and Marketing Program (AMP) Assistant

Location: Remote

Reports To: Director of Operations

About Us

hihotels by Hospitality International, Inc. is a trusted leader in the franchise hospitality industry, offering five distinct hotel brands: Scottish Inns, Red Carpet Inn, Master Hosts Inns, Downtowner Inns, and Passport Inn. With a commitment to providing affordable, quality accommodations, we support our franchisees with personalized service, marketing resources, and operational expertise to help them succeed in a competitive market.

Job Overview

The Assurance and Marketing Program (AMP) Assistant plays a key role in supporting franchisees and our AMP Directors, improving guest relations, and maintaining brand standards across hihotels properties. This entry level corporate role involves administrative tasks, system updates, hotel listing accuracy, and pre-AMP visit checklists. Additionally, the AMP Assistant will make proactive calls to franchisees to identify and resolve potential issues, while building quality relationships.

Key Responsibilities Guest Relations & Communication:

• Manage the Guest Relations Inbox, ensuring timely and professional responses.
• Conduct proactive outreach to franchisees to identify and resolve issues before AMP calls.
• Strengthen relationships with franchisees through regular AMP support calls.

Administrative & System Management:

• Perform administrative tasks in CRS Synxis(knowledge preferred).
• Maintain and update franchisee contact records in the company’s Customer Management Program.
• Review Brand.com and OTA listings to identify missing or outdated images and content in preparation for AMP visits.

Operational Support & Compliance:

• Complete hotel checklists for AMP Director inspections and compliance monitoring.
• Demonstrate a general understanding of hospitality industry terms and processes to provide better support to franchisees.
• Collaborate with the Field support team to better understand brand standards and operational challenges.
• Assist with additional tasks as assigned by leadership.

Candidate Qualifications & Traits

Technical Skills:

• Proficient in Microsoft Office Suite, including Outlook, Excel, Word, Teams, OneDrive, and SharePoint.
• Knowledge of CRS Synxis preferred.

Soft Skills:

• Strong communication and relationship-building skills.
• Self-starter with the ability to work independently and proactively solve problems.
• Detail-oriented with a commitment to accuracy in records and system updates.

Requirements:

• Minimum of a High School Diploma or equivalent.
• At least 2 years of hotel experience with operational responsibilities preferred.
• Must be willing to travel for corporate events, annual staff meetings, and occasional field support visits.

Why Join Us?

At hihotels, we take a unique approach to franchising that allows our franchisees to operate their business with the flexibility of an independent hotel while receiving the support, resources, and guidance of an established franchise. Our team is committed to helping our franchisees succeed by providing personalized assistance, innovative solutions, and strong operational support.

Our Mission:Building an engaged hotel franchise family focused on success, with respect for individuality and centered around people.

We offercompetitive benefits, including:

✅Medical, Dental, and Vision insurance

✅401K with company match

✅Paid time off through a Results-Oriented Work Environment (ROWE)

As an AMP Assistant, you will play a vital role in maintaining hotel performance, guest satisfaction, and franchisee success. If you're a proactive, detail-oriented professional looking to grow in the hospitality industry, we’d love to hear from you!