Bellperson

Always lending a helping hand with a smile. As a Bellperson, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as they arrive.

Rate of Pay: $18.50 per hour

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Welcoming all guests and providing the highest level of guest satisfaction at every interaction
Timely delivery of guests’ luggage, messages and any other items for delivery within the property
Personalize guests’ orientation of their room in a professional, friendly and engaging way
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
Demonstrate excellent knowledge and adherence of Fairmont standards
Answer guest inquiries regarding Washington, D.C. and the hotel services and facilities
Ensure the arrival and departure of all tours is a seamless process and competed in a timely, efficient manner
Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents, security
To assist with room changes as directed by the Front Office.

Qualifications

Your experience and skills include:

Service focused personality is essential; customer related experience an asset
Ability to work well under pressure in a fast paced environment
Excellent communication skills and a professional presentation
Ability to work cohesively with fellow colleagues as part of a team
This position requires standing for long periods of time, lifting and pulling up to 50lbs

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Fairmont Washington DC, Georgetown

Located in Washington’s fashionable West End and adjacent to historic Georgetown, the newly renovated Fairmont Washington, D.C. welcomes guests in capital style. With a sunlit urban courtyard that soothes the spirit, the Fairmont is the perfect hotel for business or leisure travel. Fairmont Washington, D.C., Georgetown is known for its engaging service and stylish surroundings. A relaxing visit to our hotel's fitness center, indoor pool and serene courtyard also provide guests with an array of rejuvenating experiences. The finest meeting space, accommodations, and personal service will draw you back to our four-diamond, luxury Washington, D.C. hotel's accommodations time and again.

Reintroducing a D.C. Icon

Welcome to a city that’s perpetually changing, yet timeless in its grandeur and elegance. And nowhere in the nation’s capital reflects this duality quite like Fairmont Washington, D.C., Georgetown. While you’re visiting, we invite you to experience our outstanding hospitality—and to enjoy our recent renovation, which has added a dazzling new ballroom and revitalized our lobby, bar and courtyard to embody the beauty of the region, from blossoming cherry trees to the striking grid pattern upon which D.C. is built.

At the heart of our transformation is our new 2,990-square-foot (280-square-meter) Kennedy Ballroom, destined to become one of D.C.’s most sought-after venues for weddings, conferences and everything in between. Adjacent to our Grand Ballroom and bedecked in the latest audiovisual technology and elegant decor, the Kennedy Ballroom will turn any gathering of up to 300 guests into a night they’ll never forget. With over 30,000 square feet (2,800 square meters) of meeting and event space, we have the perfect setting for any function. For cocktail receptions and more casual events, our completely remodeled lobby and courtyard are perfect for mingling, networking or just unwinding after a successful event.