Sales Manager

Tiempo Completo

PURPOSE: To generate top line room revenue for assigned hotels as well as meet or  exceed budgeted revenue expectations. Work closely with the General Manager to develop and  execute an effective sales plan for targeted vertical markets. 

RESPONSIBILITIES: 

• Actively solicits new business opportunities through prospective customers. Uses network  channels to open doors to new customers. 
• Seeks methods and key business activities to penetrate the markets and find profitable ways  to bring business to the hotel through phone calls, appointments, tours, written and  electronic correspondence, and entertainment. 
• Develops long-term relationships with venues and potential clients by maintaining  disciplined verbal and written communications. Provide excellent customer service,  networking to uncover other decision makers. 
• Responsible for responding to RFPs and in-bound inquiries in accordance with established  corporate guidelines. 
• Quote pricing, meeting with clients and hotel department managers to plan function details,  space requirements, food service and decor.  
• Ability to follow set corporate guidelines for preparing contracts and other procedural  commitments. 
• Comply with corporate guidelines, sales standards, and procedures regarding sales activities  and calls. 
• Maintains detailed information of all sales activity into the property's CRM system. 
• Responds to guest inquiries and coordinates special arrangements and requests. 
• Mentors less experienced sales staff.
• Resolves guest complaints within scope of authority, otherwise refers the matter to the  General Managers. Notifies supervisor and/or Security of all unusual events or  circumstances. 
• Participate in associate functions, client and guest events, and community events in order to  build positive relationships with client decision makers and influencers for the hotels within  assigned markets. 
• Attend and/or lead weekly sales/operations meetings. 
• Complete daily/weekly and monthly sales call reports. 

QUALIFICATIONS: 

• Direct hospitality or hotel Cluster Sales experience (minimum 2 years). 
• Excellent verbal and written communication skills. 
• Ability to work as a team player with excellent guest relations skills. 
• College degree and/or equivalent sales experience. 
• Demonstrated ability to influence customers and provide excellent service. 

EXPERIENCE: 

At least 2 years of progressive hotel sales experience in a specific market; or a 4-year college  degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years  of related experience. Direct hotel multiple location experience in sales is preferred but not  required. 

JOB SETTING AND PHYSICAL DEMANDS 

To perform the job successfully the candidate must be able to use a computer and other  standard office equipment. Fluency in the English language and the ability to speak, hear, read,  and write are required as is the ability to work any hours/days of the week and weekends  necessary to meet business requirements. 

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.