Director of Operations

Tiempo Completo

Description

SALARY RANGE: $90,000 - $105,000

WHAT WE OFFER

• Medical/Dental/Vision - Competitive Team Member contribution rates
• Holiday Pay (9 days)
• Vacation Pay - start accruing day 1 and get up to 2 weeks the first year!
• Sick Pay (in accordance with NYC ESTA)
• Life Insurance and AD&D
• Short Term Disability
• Voluntary Life Insurance and AD&D
• Voluntary Long-Term Disability
• Voluntary Hospital Insurance, Critical Illness insurance, and Accident Insurance
• 401(k) Savings Plan – 100% vested and match starting after 60 days
• Commuter Program
• Wellness Program
• Education Assistance Programs
• Employee Perks through Working Advantage
• Complimentary gym membership
• TripAdvisor yearly incentive program

JOIN OUR DYNAMIC TEAM!

At LUMA, we strive to be a beacon of modern hospitality, and an independent, illuminated choice for our guests. We refer to our employees as Talent as it takes your skills, knowledge, attitude and genuine hospitality to cultivate the hotel service culture. At LUMA we strongly believe that it is our Talent's responsibility to work together to exceed the expectations of our guest, owners, peers and community.

Being affiliated with a hotel that ranks in the Top 1% in the world, #2 in United States Hotels by TripAdvisor's Best of the Best Travelers' Choice Awards and holds a Top 10 position on TripAdvisor, can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions.

JOB OVERVIEW

Responsible for the overall operation of the hotel in the absence of the Hotel Manager. Responsible for the daily operations of multiple Rooms Division departments to include the front office and housekeeping.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Operations

• Manage day to day operations to ensure exceptional guest service.
• Manage day to day operations to ensure exceptional cleanliness standards are met.
• Ensure hotel policies and procedures are met
• Work closely with the department managers to maximize revenues and control costs by monitoring daily revenue reports, labor reports, inventories, etc.
• Respond to emergency situations and work with local authorities.
• Responsible for the development of business plans for rooms division as well as annual budget.
• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel.
• Responsible for establishing and maintaining hotel standards in order to achieve and maintain the brand standards.

Staff Management

• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Focuses on maintaining profit margins without compromising guest or internal guest satisfaction.
• Be prepared for each daily activity and review any variations with management and staff.
• Conducts comparative analysis, gathers best practices and directs operations team to either establish new processes and/or improve existing processes to yield greater productivity
• Communicate daily with department managers and MOD and pass on pertinent information.
• Consistently monitor the performance of Team Members on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
• Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
• Prepare and post weekly schedules in accordance to guest needs and staff availability.
• Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.

Training

• Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
• Assist the Department Manager in the training all new employees, and ongoing training of existing employees, including cross training for all positions. Use employee training documentation to record all areas of training completed and turn them into Human Resources to be included in the employee file.

Administrative

• Prepare and control hotel budget for the department.
• Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
• Leads cost containment efforts within Rooms operations including organizational restructuring when necessary.
• Holds department meetings and attends inter-departmental meetings.
• Determine the requirements for and the follow up on special groups, VIPs, etc.
• Participate in Hotel Manager on Duty Program.

WHAT WE LOOK FOR:

• Bachelor’s degree required or equivalent combination of education and experience.
• Minimum 5 years’ experience in a Director of Rooms role
• Director of Operations experience preferred
• Boutique independent hotel experience preferred
• Hotel experience with high ratings and exceptional customer service record
• Fire Safety Director Certificate required

LUMA Hotel Times Square is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Zunachy Garcia at zunachy.garcia@lumahotels.com or call 646-952-6025 to let us know the nature of your request.

Qualifications

Hotel Management experience required.

Education

• Bachelors (Preferred)

Skills

• Time-Management (Expert)
• Decision Making (Expert)
• Budget (Expert)
• Customer Service (Expert)
• Critical Thinking (Expert)

Experience

• Required

  Hotel Management experience required.