Front Desk

Tiempo Completo

Job Description:

We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As the first point of contact for guests, you will provide excellent customer service, ensure smooth check-in/check-out processes, and assist with guest inquiries and requests in a fast-paced hotel environment. This role is key in creating a welcoming atmosphere and ensuring guest satisfaction.

Key Responsibilities:

• Greet guests with a friendly and professional demeanor.

• Check guests in and out in an efficient and accurate manner.

• Answer phone calls, respond to inquiries, and assist guests with reservations.

• Maintain accurate guest records and process payments.

• Handle guest concerns and complaints in a calm and professional manner.

• Provide guests with information about hotel services, local attractions, and dining options.

• Collaborate with housekeeping and maintenance to ensure rooms are ready for check-in.

• Perform basic administrative tasks such as filing, data entry, and preparing reports.

• Assist with night audits (for night shifts), including verifying billing information and balancing transactions.

Qualifications:

• High school diploma or equivalent.

• Previous experience in customer service, hospitality, or a front desk role is preferred.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment while maintaining a professional attitude.

• Strong attention to detail and organizational skills.

• Ability to work flexible hours, including weekends and holidays.

• Basic knowledge of hotel management software (preferred but not required).