Description

Key Responsibilities:

Guest Services & Hospitality

Greet guests warmly, offering assistance with outdoor activities, equipment, and amenities.
Proactively engage with guests, ensuring their comfort and satisfaction.
Assist with setting up and maintaining outdoor seating, shade umbrellas, and lounge areas.
Provide information on resort activities, events, and outdoor wellness offerings.

Lakeside & Outdoor Recreation

Manage the check-out and return process for lake equipment, including kayaks, paddleboards, hydrobikes and life jackets.
Assists with boat captain boat pre-set, docking, guest on and offboarding, and boat equipment preparation
Oversee and maintain lawn games, ensuring they are set up and in excellent condition.
Assist with guided outdoor experiences when needed.

Food & Beverage Service

Take and deliver cocktail and refreshment orders for guests in pool, lakeside, Magnolia Shores and outdoor lounge areas. Per TABC requirements, must be at least 18 years of age to take orders, make/pour beverages and/or serve alcohol
Ensure outdoor dining spaces remain clean and well-stocked.
Work closely with the food & beverage and guest services teams to enhance guest experiences.

Facility Maintenance & Safety

Maintain cleanliness and organization of the dock, shoreline, beach, and pool areas.
Monitor and restock towels, sunscreen, and other guest necessities.
Ensure all lake and outdoor equipment is in excellent working condition.
Follow all safety protocols, assisting guests as needed with life jackets and water safety, and walking waterfront, dock and pool areas for cleanliness, safety and maintenance

Qualifications:

Previous experience in hospitality, outdoor recreation, or food & beverage service preferred.
Strong customer service skills with a friendly, proactive approach.
Ability to multitask and remain flexible in a fast-paced, outdoor environment.
Comfortable working outdoors in various weather conditions.
Must be able to lift and carry equipment up to 40 lbs.
TABC (Texas Alcohol Beverage Commission) and Food Handler certifications (or willingness to obtain).
CPR and First Aid certifications preferred.

Lake Austin Spa Resort

About the company

We’re an award-winning wellness resort on the shores of Lake Austin, but you won’t hear us rattling off every last accolade. We’re laid-back, easy to get to, and we know our stuff. While we pride ourselves on our wealth of knowledge around aquatic treatments and wellness practices, our biggest joy comes from helping our guests find the rest and relaxation they seek from our waters.

Why people like to work here

What makes Lake Austin Spa Resort an incredible, rewarding place to work? It’s the talented team, the beautiful surroundings in the heart of Texas Hill Country, and, most importantly, the ability to take care of and provide exemplary service to our guests.

We always look for the best and brightest in the wellness and hospitality business.