Reservation Agent

Temporal Tiempo Completo

Why us?

Situated on the sweeping white sands and sparkling waves of the Atlantic Ocean, One Ocean Resort is a refuge for relaxation. We beckon guests with luxurious amenities and lavish suites featuring views of the rolling surf that is the signature of the Atlantic Ocean. Join us in creating magical and memorable experiences for our guests!

Job Overview

Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership.

Responsibilities

• Responds to telephone inquiries and reservation requests by explaining product, amenities and service options in order to sell rooms.
• Gathers needed information from customer in order to confirm reservation.
• Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues.
• Promotes the hotel and its services in order to capture customers and increase revenues.
• Operates reservations system by entering and accessing data in order to provide callers with accurate information.
• Duties will include computerized skills and completion of daily checklist functions.
• Provides accurate and up-to-date computerized reports on daily and monthly room reservation information in order to assist management with forecasting, tracking and staffing.
• Enters all special room requests into computer system and follows through with guest requests.
•  Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries.
• Promptly answers all in-house guest phone calls and handles guest requests in a timely manner.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High school diploma or equivalent.

Experience

No previous experience required.

Knowledge/Skills

• Must have basic customer service skills and PC operation.
• Must be extremely adept communicator and fluent in oral and written English.
• Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.
• Must be able to use tact and understanding when dealing with demanding customers.
• Must be able to memorize facts and figures.
• Must be organized and display patience when handling more than one call at a time.
• Must be friendly, enthusiastic and helpful.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have ability to read small details on computer screen, detailed computer printouts and written communications.
•  Must be able to use computer key board and handle written material.
• Must have ability to communicate and to follow written or verbal instruction.