Director of Front Office
Tiempo Completo

Omni Tucson National Golf Resort & Spa
Tucson, AZ

Una propiedad de: Omni Hotels & Resorts Publicado hace 17 días

GUARDAR

Overview

Omni Tucson National Resort & Spa

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match.

Job Description

To work closely with the Rooms Director and the Assistant Front Office Manager and supervisors to oversee the Front Desk, Guest Services and Welcome Center staff, ensuring maximum operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.

Responsibilities

  • Ensure registration cards are completed.
  • Ensure all needed reports are run.
  • Continued training done with all associates. Ensure MOS& POE program is consistent.
  • Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
  • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
  • Be familiar with the hotel computer system for training, maintenance and trouble shooting.
  • Complete rate discrepancy report and make needed changes.
  • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
  • Complete check-out with balance report.
  • Complete credit check daily.
  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
  • Assist with departmental scheduling and monitoring payroll productivity.
  • Directly oversee all aspects of Front Office, Guest Services and Welcome Center departments/staff.
  • Attend meetings as assigned by Director of Rooms.

Qualifications

  • At least 3 years directly related experience (Hotel-Front Office) in a managerial role, preferably with luxury or higher-tier properties.
  • Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
  • Must have excellent organizational, supervisory, customer service skills.
  • Must be able to work well under stressful situations and handle challenges in a professional manner.
  • Must have a 4 diamond presentation.

Omni Tucson National Golf Resort & Spa

TUCSON, ARIZONA

ESCAPE TO OUR TUCSON RESORT NEAR THE SANTA CATALINA MOUNTAINS

Omni Tucson National Resort & Spa is inspired by the colors of the Arizona landscape - a place to relax and unwind amid scenic views with family and friends. Our 130 guest rooms and suites, including newly renovated Hacienda and Casita Suites, are welcoming retreats with private terraces, balconies and more. Discover the perfect place to relax after days exploring Arizona hiking trails, diving into resort pools or golfing championship courses. Unwind with a Mokara Spa treatment and indulge in reimagined, regionally inspired cuisine or signature cocktails overlooking the Catalina Mountains at our on-site restaurants. There is so much to see and do near our Tucson resort. Discover culture and arts in Downtown Tucson, tour Old Tucson Movie Studios or explore Biosphere-2, a world-renowned ecosystem experiment nearby. You can also plan your next meeting, wedding, conference or gathering at the resort, with over 10,000 square feet of available event space. Whether visiting our resort in Tucson, AZ for business or pleasure, you’ll be welcomed with warm, personal service and sent off with lifelong memories.

Dirección 2727 West Club Crive, Tucson, AZ 85742
Tipo de propiedad Hotel
# Empleos 17
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