Concierge Director at the Homesteads

Tiempo Completo

Purpose of Position: 

To oversee, develop, and lead The Homesteads concierge process and team to ensure we are creating an ideal community by providing personalized services, amenities, and a quality of life that exceeds these owners’ expectations. Maintain constant communication with property owners, ensure that accommodations are well maintained and property owners receive proactive support as needed.

Duties and Responsibilities: 

• Lead and develop The Homesteads concierge team to deliver exceptional service.
• Ensure a seamless, personalized experience that exceeds
  property owners' expectations.
• Maintain proactive communication and oversee property upkeep.
• Provide top-tier amenities and lifestyle services for an ideal community.
• Envision, develop, and execute world-class programming for The Homesteads property owners.
• Perform any, and all, tasks involved in The Homesteads concierge program.
• Lead, mentor, train, and develop the concierge team to provide consistent world class service for all owners, visiting family members, and guests of The Homesteads.
• Proactively communicate with The Homesteads owners on a regular basis to educate them on upcoming events on property.
• Build confidence, rapport, and positive relationships with The Homesteads owners through frequent communication, providing community updates, and providing a “white glove” experience.
• Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, member events, etc. for The Homesteads owners.
• Answer and accurately document all calls and requests pertaining to The Homesteads owners in a professional and courteous manner.
• Create and maintain owner profiles in Seven Rooms, Pacesetter, Whistle, Frontsteps Dwelling, and V1 platforms.
• Continue to enhance the reservation systems/process for the concierge team to ensure seamless organization, tracking, execution, and follow-up of all owner requests.
• Serve as The Homesteads concierge team’s primary contact for the Reynolds Lake Oconee Properties team.
• Coordinate the arrangement and delivery of requested cottage amenities before owner arrivals, ensuring a comfortable stay.
• Maintain and accurately track sales incentive nights, owner requests, and concierge team metrics.
• Lead The Homesteads Social Committee in quarterly committee meetings to identify programming for the community and champion participation from The Homesteads families

  Oversee the Gathering House facility and operation including, but not limited to:

  Ensure scheduled landscaping, pest control, pressure washing, and cleaning for the Gathering House amenity, maintaining its upkeep.

  Manage the bookings of the Gathering House when members want to host an event, facilitating smooth event planning and execution.

  Monitor Beverage Locker inventory, ensuring availability and restocking as needed.

  Plan and organize owner meetings and private parties, facilitating productive gatherings.