Job Summary

Set up, maintain and breakdown the food lines and serve scheduled meals to Hotel employees, courteously and efficiently in accordance with Hotel standards. Maintain the cleanliness, organization and sanitation of work stations, dining areas and equipment.

Essential Functions

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of:

o Scheduled menus for Cafeteria.

o Menu item preparation method/time, major ingredients, quality standards, taste, texture, serving temperature, portion size and presentation method.

o Table/seat/station numbers, room capacity, hours of operation and proper table set -ups for the Cafeteria.

o House count and group activities in-house.

o Expected number of meals to be served.

o Safety and sanitation requirements.

o Proper storage procedures.

Complete opening duties as assigned:

o Check quality and amount of all cafeteria stock and supplies using checklist.

o Requisition necessary supplies according to standard.

o Transport supplies and equipment to the cafeteria.

o Prepare and set up all condiments and non-alcoholic beverages.

o Stock designated supply of silverware, glassware, chinaware, utensils, tools and other equipment for service.

o Inspect cleanliness and condition of tables and service areas; rectify any deficiencies.

o Set tables.

o Set up and prepare the service line/areas.

o Ensure that all equipment is in working order and clean; rectify any deficiencies and report maintenance problems to the Manager.

Receive food from Kitchen and place in designated holding areas at specified temperatures.
Defrost food, clean and prepare produce as assigned.
Maintain supply levels of stock, food and non-alcoholic beverages to designated amounts throughout scheduled hours of operation.
Monitor and maintain the quality of all food on service lines.
Anticipate usage levels and report food replenishment needs to the Kitchen on a timely basis.
Obtain replacements for 86'd items as directed by the Kitchen.
Greet and serve meals to Hotel employees.
Remove soiled trays and wares from the dining tables and separate items at breakdown station.
Wipe dining tables clean and replenish tabletop condiments throughout the shift.
Clean up spills immediately.
Breakdown all goods.
Return unused food to designated areas and store.
Clean and sanitize service lines, beverage dispensing equipment and other equipment, following procedures.
Restock stations for next meal period.
Complete closing side duties as assigned.
Clean and organize supply/storage closets.
Report any damages, safety hazards, maintenance problems and personnel problems to the Manager.
Legibly document pertinent information in the log book.

Other Duties

All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
Comply with hotel grooming standards for both uniformed and non-uniformed associates.
Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Working Conditions & Physical Requirements

Physical Effort:	Significant portions of day require prolonged standing, moving and lifting items weighing 25lbs. Ability to visually review documents and computer screen throughout day.
Physical Environment:	Ability to walk or stand for extended periods of time during course of shift.
Manual Skills	Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.
Work Schedule:	Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.
Safety:	Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Qualifications

Education:	High school diploma or equivalent vocational training certificate required.
Experience:	One year experience in similar operation.
Computer Skill & Other Technical Skills:	Ability to utilize computer software and hardware as required. Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Resort Radios, etc).
Communication:	Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.
Licenses or Certifications:	n/a
Other:	Must be customer-service oriented and have excellent hospitality skills.

Lansdowne Resort

Live it every day when you join our Lansdowne Family!

At Lansdowne Resort and Spa, we are proud to be a leader in Virginia for heartfelt service and an intimate sanctuary experience. We are a passionate career team, committed to curating an experience that gives our guests and partners a taste of authentic Virginia. We exist to create experiences where passion and purpose come together. Contact us if you are interested in employment in Leesburg, Virginia, and consider yourself passionate, creative, genuine, and heartfelt.