Guest Experience Supervisor

Tiempo Completo

Fort Worth Hotel

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worths exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the citys cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

To oversee and coordinate all night time hotel and night audit functions, and ensure all financial transactions for the day are verified and balanced and oversee overnight hotel operations.

• Prepare a timely and accurate Daily Report (Daily Business Summary DBA)
• Expeditious and diplomatic resolution of guest problems
• Fully knowledgeable in all emergency procedures
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists
• Ensure proper registration of guests and credit procedures are followed
• Distribution of all nightly reports
• Next day arrival setup (Next day specials, billing, etc.)
• Ensure Comp Room Report is checked and completed prior to 11pm
• Obtain nightly city-wide occupancy and average rate figures
• Maintain current back up reports
• Handle express check-outs ensuring their completion
• Training and supervising of Night Auditors and 3rd shift front office staff
• Preparing weekly night audit schedule
• Ensuring adherence to all systems and control procedures
• Documenting errors made by cash handling associates
• Assist in and ensure completion of night audit checklist and responsibilities
• Balancing of daily postings and revenue
• Provide clear and consistent communication with all overnight staff
• Must arrive promptly for shifts and remain on property for the duration of shift until a relief manager has arrived
• Ensure manager walks are completed and communicated to staff

• Must have at least 2 years of supervisory experience and front desk hotel experience required preferrably in a high volume high end hotel enviorment
• Must be able to work in a fast paced environment and resolve issues on the spot
• Must have excellent interpersonal and communication skills
• Must be available for scheduling based on business demands to include weekends and holidays
• Must be able to work 50 hour work week
• Must have a valid Texas Drivers License and excellent driving record
• Must be 21 years of age or older and willing/able to pass a drug screen

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.