Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Lead Hotel Efficiency, Resource & Operations Coordinator in the Brand Operations Department – Core Brands. As a key member of our Brand Operations Department – Core Brands, you will support the engagement and activation of brand programs and initiatives designed to elevate guest satisfaction, program engagement, and franchise support efficiency across a portfolio of midscale and upper midscale properties. You will be responsible for developing, implementing, and maintaining hotel/customer-facing brand programs and initiatives that support each brand’s strategy.

Why This Role is Exciting:

New Team, New Role: Be a pioneer in a newly established team, shaping the future of our brand programs and initiatives.
Hybrid Working: Enjoy the flexibility of a hybrid working environment, balancing remote work with in-office collaboration.
Career Growth: If you have experience as an AGM, GM, Front Desk Supervisor, Department Manager, or Hotel Manager, this is a fantastic opportunity to elevate your career.
Impact: Make a significant impact on other hotels, enhancing guest satisfaction, program engagement, and franchise support efficiency.
Work-Life Balance: Enjoy the perk of having weekends off!

We invite you to apply today for our Lead Hotel Efficiency, Resource & Operations Coordinator role today and #MakeItYourChoice.

Your Responsibilities

Lead a select team of Hotel Efficiency Resource & Operations Coordinators.
Guide and mentor the team while actively participating in strategy execution.
Provide continuous feedback to Senior Director on owner engagement, team performance, and data analysis.
Listen, investigate, and document hotel owner and operator problems and provide potential improvement areas to Brand Operations, CoEs.
Partner with Area Directors to implement hotel action plans and monitor completion, either generating from a hotel Service, Profitability or Total Business Review visits.
Maintain current knowledge of Brand Standards. Influence and inspire Brand Standard Implementation.
Support Area Directors in communicating franchisee value propositions and confirm enabling tools are in place to drive hotel performance of hotel profitability, ROC growth, and guest experience.

Your Experience, Skills & Competencies

Associate College Degree or Bachelor’s Degree preferred or equivalent experience.
Minimum of 5 years previous hotel leadership experience, with Choice branded hotel experience preferred.
Strong verbal and written communication skills.
Relationship builder – ability to hold franchisee owners and GMs accountable to actions with tact and poise.
Proficient in the use of MS Office applications, such as Outlook, Word, Excel, PowerPoint.
Must be able to model Choice's Values in order to be bold, be quick, listen, be curious, and act with integrity.
Ability to travel up to 5% of the time.

Your Team

This is a leadership role that will report to the Senior Director, Brand Operations. You will have 4 peers and collaborate with cross functional departments on a regular basis.

Your Work Location

As our Lead Hotel Efficiency, Resource & Operations Coordinator, you will be based in our Minneapolis, MN office.

Salary Range

The salary range for this position is $65,000 to $75,000 annually.

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

About Choice Hotels Financial Performance

Please click here to review the highlights of our latest financial results.

*** PLEASE NOTE: This role is not eligible for sponsorship ***

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Choice Hotels International Services Corp.

With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. We take pride in our company's strong heritage of design and innovation and have earned a reputation for award-winning hotel experiences and exceptional service. Most importantly, our guests, owners, and business partners know they can expect genuine hospitality and honest partnership from us.

Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson. Each of our distinctive hotel brands embodies our modern vision of hospitality in its own way. We focus on delivering individualized guest service, offering stylish designs that reflect each unique location authentically, and creating vibrant social scenes in our hotels’ welcoming public spaces.

At Radisson Hotel Group Americas, we’re leading the charge to create positive innovations in a changing travel industry. We’re committed to doing business responsibly, in part through employment programs, career development opportunities, and transparent sustainability efforts. Our highest priority is the health, safety, and security of our guests, employees, and business partners worldwide. To learn more, read about our latest protocols designed to address the coronavirus (COVID-19).