Food and Beverage Supervisor

Tiempo Completo

Description

Earth at Hidden Pond in Kennebunkport is seeking a Food and Beverage Supervisor to join the team! This is a seasonal position with the opportunity to transfer to a different restaurant within the KRC portfolio in the Fall for the right candidate/opportunity.

As Trip Advisor's #1 Restaurant in Kennebunkport, Earth at Hidden Pond is a standout among coastal Maine food and beverage. Earth delivers farm-to-fork dining with simple, innovative fare that highlights the best of each season. The menu makes the most of organic, in-season ingredients grown right in their own gardens and sourced from local farmers, fishermen, and foragers. Signature cocktails are crafted with herb-infused spirits and freshly muddled fruits. In 2023, Hidden Pond was proud to be awarded an HSMAI Adrian Award and Trip Advisor's Travelers Choice Award listed in the Top 10% of Hotels Worldwide.

Job Summary:

• Assists in the management of restaurant front of house personnel to include but not limited to hiring, training, coaching, discipline, assigning tasks, and scheduling.
• Create effective, cost-efficient schedules for the assigned F&B team based on forecast and budget.
• Assist with F&B staff onboarding including initiating/communicating PAN for hiring, the development of departmental training and outcomes, issuance and adherence to uniform/appearance policy, time and attendance policy, steps of service training, ensuring access to appropriate systems, etc.
• Assist with proper inventory management and effective ordering. Management of special product needs, receiving, product storage and organization, staff training on inventory, ensuring yield management, and keeping par levels, and completing monthly inventory.
• Lead daily pre-meals/stand-up meetings, developing topics to discuss such as operational focuses, safety issues, in-house VIPs, specials, food and beverage education, guest feedback, etc. Provide proactive communication of all standards to staff.
• Assist with in-house events at both the restaurant and satellite event barn. Prepare food and beverages needed for events, assist with room set up, AV, bar, and directing rental services.
• Assist with breakfast and lunch services, as well as room service as required.
• Ensure compliance with all F&B operational procedures.
• Update POS with pricing, specials, menu changes, etc.
• Intentional guest engagement through “touching tables” and ensuring guest satisfaction at all times.
• Expedite food regularly, practicing and training for proper timing of food courses.
• Manage in-house cash revenue and proper cash handling procedures and drops by team members nightly.
• Ensure team is educated on all tip pool and service charge distribution policies. Manage fair, consistent distribution of tips and SCs.
• Coordinate workflow to ensure a smooth-running operation.
• Assist team members as needed to promote a positive teamwork environment. All managers are expected to perform any duty of their own employees. Managers should be present on the floor and assisting their teams in all operation needs at peak service times.
• Practice conscious knowledge of food allergies and safety in preparation.
• Responsible for comp and void privileges and approving active promotions and gift card/certificates.
• Attend all scheduled meetings and training sessions.
• Understand and practice all safety and security procedures.
• Monitor and delegate to subordinate team members to ensure they remain busy during their shift.
• Work effectively with other personnel in a positive, professional manner. Lead by example with professionalism and high standards of guest services and quality of work.
• Work professionally with all third-party vendors and suppliers as a point of contact.
• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to the Restaurant Manager.
• Manage ambiance of environment by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere such as proper lighting, music volume, cleanliness, decorations (i.e. candles lit, plants looking healthy, pillows fluffed). Maintain cleanliness of bars, dining room, guest entry spaces, bathrooms, and back of house spaces.
• Oversee reservation and walk-in guest flow to maximize seating and reservations per shift as well as oversight for future dates and/or holidays.
• Demonstrate a team-focused attitude and encourage collaboration. Motivate and lead the team to accomplish tasks effectively.

Event Rentals

• Collaborate with Peak representative: Initiate and manage orders for in-house events and corporate groups, ensuring proper coordination for delivery and pick-up.
• Invoice management: Receive and review invoices, code them appropriately, and uploaded to Ottimate for accounting.
• Coordinate space turnover: Work closely with Sales Managers, Event Planners, and Rental Company contacts to manage the space turnover between different groups, solving any timing or overlap issues that may arise.

Floor Plans for Small/Corporate Groups

• Create floor plans: Use Prismm to design floor plans for groups utilizing HP-owned tables and chairs.
• Schedule team for setup and breakdown: Coordinate with the Maintenance team to ensure the barn is ready for incoming groups (set-up, breakdown, repairs, etc.).

Schedule & Lead BEO Meetings (In-Season)

• Organize BEO meetings: Create recurring BEO meetings in Outlook and send calendar invites.
• Manage meeting changes: Coordinate rescheduling or cancellations of BEO meetings as needed.
• Ensure timely materials submission: Work with Sales Managers based on the TeamUp KRC Sales & Events calendar to confirm that event materials are submitted on time and are complete.

Essential Functions of the Job:

• Ability to remain standing for up to 8 hours (100% of shift).
• Ability to remain in a standing or stationary position for up to 8 hours.
• Ability to regularly move and lift up to 50 lbs.
• Ability to walk the property and grounds frequently.
• Ability to lift items overhead.
• Ability to visibly survey property areas clearly.
• Ability to move up and down stairs frequently.
• Ability to bend and reach frequently and repetitively during a shift.
• Ability to use repetitive manual dexterity.
• Ability to work outside in extreme weather for up to 4 hours.
• Ability to move quickly based on guest needs.
• Ability to communicate and exchange accurate information effectively, often in a public forum.
• Ability to read, write, speak, and understand English.
• Ability to complete satisfactory background check.

Key Skills & Experience Required:

• 1+ Year Food & Beverage leadership experience at a high-volume, full-service restaurant.
• 3+ years Food & Beverage service experience
• Demonstrate natural leadership qualities with a positive, team-focused attitude
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for F&B.
• Must be able to prioritize, delegate, and respond in a timely fashion.
• Able to work under pressure, multi-task, and stay focused with interruptions.

About Kennebunkport Resort Collection:

The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, Lodge on the Cove//The Dory, The Langsford, and Via Sophia by the Sea.

KRC is proud to offer competitive wellness options and perks for both Part Time and Full Time employees;

• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of 3+ months paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Gold Card annual complimentary restaurant allowance for managers
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Relocation assistance to temporary employer housing
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture
• Company-funded Employee Assistance Program for life and mental health resources

Why Join our team?

Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.

As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.

Ready to learn more?

Visit us online at www.kennebunkportresortcollection.com and explore our parent company, EOS Hospitality at www.eoshospitality.com for more information about the amazing ways we’re making a difference.