Room Reservation Agent

Tiempo Completo

A lifestyle Hotel based on London’s eccentric South Bank. With 359 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

At Sea Containers London and One Hundred Shoreditch, we pride ourselves on delivering unforgettable stays with style and personality. As a Rooms Reservation Agent, you’ll be the first point of contact for our guests, ensuring their booking experience is seamless, personalized, and reflects our brand’s excellence.

What You'll Do:

• Handle room reservations via phone, email, and online booking systems.

• Provide expert knowledge on room types, promotions, and packages to maximize bookings.

• Deliver exceptional customer service, tailoring reservations to guest preferences.

• Process booking modifications, cancellations, and special requests efficiently.

• Work closely with front office and revenue teams to optimize occupancy and rates.

Salary: £25,822.10 per annum

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Discounts in our spa and cinema

• Contribution towards Health - Cash Plan

• 2 days paid volunteering leave per year

• Life Assurance

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London