Restaurant & Bar Manager

Tiempo Completo

Description

At DoubleTree Suites by Hilton Phoenix, we want you to be well. Our benefits package includes:

• Health, Dental & Vision Insurance after 60 days of employment
• Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life
• 401K Retirement Benefits with 4% match and immediate 100% vesting
• Vacation Pay
• Paid Sick Time
• Holiday pay
• Wellness Programs
• Travel reduction program (TRP)
• Meal Credit
• Meal Discounts
• Recognition Programs
• Safety Shoes benefit
• Team Member Hotel Discounts

WHAT YOU'LL DO:

F&B Outlets

• Coordinate all aspects of large groups with reservations in the F&B Outlets/beverage.
• Set up and monitor regular contests and promotions.
• Assist with creating and implementing special promotions.
• Conduct inspections of work areas regularly and address items that need attention.
• Deals with any customer complaints and find resolution.

Staff Management

• Hold a pre-shift meeting with staff prior to reporting to stations.
• Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
• Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
• Consistently monitor the performance of associates on an on-going basis and provide feedback.
• Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
• Ensure staff is properly groomed and uniformed at all times.
• Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
• Maintain close control and inventory of uniforms, supplies, and equipment.
• Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department.
• Prepare and submit accident or injury reports when needed.
• Be a team player and encourage the teamwork attitude among staff.
• Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
• F&B Manager will also be required to oversee and cover some Banquets/Catering Functions, based on business needs

Training

• Ensure all associates are safety conscious and trained in safe work practices.
• Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
• Implement proper training program and control the training of the staff to top efficiency and in accordance with Company policies.
• Facilitate new hire training.

Administrative

• Accountable for the financial performance of the department.
• Conduct monthly inventories and maintain department par level under guidance of F&B Manager.
• Prepare and control hotel budget for the department.
• Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
• Holds department meetings and attends inter-departmental meetings.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Notify management of any pertinent information related to shift activities.
• Determine the requirements for and the follow up on special groups, VIPs, etc.
• Follow General Manager instructions and completes other duties as directed or assigned.

WHAT WE LOOK FOR:

• High school graduate. Some college preferred.
• Must have 2 years’ Assistant F&B Outlets manager experience of similar capacity.
• Serve Safe OR State Approved Food Manager Safety Certification required.
• TIPS certification required.
• Some Micros experience preferred.
• Ability to read, comprehend and write instructions, correspondence and memos.
• Ability to communicate verbally (including telephone contact) with Guests, management and co-workers.
• Ability to analyze reports and numbers. Work does involve extensive reading and visual inspection of written materials at close range
• Previous computer experience preferred.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

DoubleTree Suites Phoenix is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Claudia.flores@doubletreephoenix.com or call (602)683-9422 to let us know the nature of your request.

Qualifications

Behaviors

• Leader: Inspires teammates to follow them (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
• Team Player: Works well as a member of a group (Preferred)

Motivations

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Licenses and Certifications

• Preferred

  Food Handler

• Preferred

  Alcohol Training

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)