Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position SummaryThe role of Housekeeping Supervisor is to be to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The Radisson Blu Mall of America is looking for looking for an energetic individual to join our Housekeeping team as a Housekeeping Supervisor.

Hourly Wage:$20.00

Benefits we provide:

Employee discounts on thousands of hotels
Enjoy a complimentary meal in the associate cafeteria during your shift
Free Parking
Paid Sick Time (MN Earned Sick and Safe Time)

1st of the month following 30 days of service:

Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
Employer paid Accident insurance and HSA contribution
401(k) Retirement Plan
Employee Assistance Program

90 Days:

Paid Vacation and Sick Time
8 Paid Holidays
Paid Bereavement

1 Year:

Paid Floating Holidays

Key Responsibilities

Ensure all operational and safety procedures are properly followed

Inspects and approves employees work performance
Supervises all guest complaints as it relates to the operation
Demonstrate leadership and provides training for all housekeeping and laundry employees
Communicates effectively and works as a team player
Meets goals and expectations as it relates to the overall department and hotel operation
Establish schedules, work assignments and supervises payroll related items
Supervises all Choice Hotels and Radisson Blu training requirements for the department
Develops and trains staff on all Radisson Blu Operation Standards
Can work a flexible schedule and multi-task with housekeeping related tasks

Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies

Performs all shift checklist responsibilities & reporting requirements
Be familiar with hotel, departments, hours of operation and services of the hotel
Answer basic Housekeeping related questions
Assist team with training, supplies and support to consistently provide quality guest rooms and public areas
Comply with federal, state and local laws
Properly maintains hotel keys and electronic cards (key control)
Completes maintenance work orders and will follow up accordingly
Supervises lost and found items in accordance with procedures
Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists
Maintains status reports for guest rooms and communicates effectively
Follows all guest room procedures including protocols with ‘do not disturb’ rooms
Actively participates in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ and Covid protocols
Participates in all departmental and hotel meetings
Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion
Runs all Housekeeping Reports
Reports any damage or hazards in the hotel
Reports suspicious activity in hallways or in the hotel
Answers the housekeeping phone and handles or supervises guest requests
Consistently walks the hotel for inspection purposes and reports accordingly

Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightened

Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals
Inspects rooms and public space areas continually
Determines appropriate staffing levels for forecasted business and schedules employees accordingly
Follow up providing employees with customer service, technical and safety training on an ongoing basis
Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
Supervises the operation (and/or outsourced relationship) with the laundry
Monitors assigned departments with compliance to safety standards
Coordinates room availability with the Front Office

Develops and implements strategies and practices which support employee engagement

Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.
Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests

Requirements/Skills

Minimum one year in a supervisory or management housekeeping position required
High school diploma or GED required
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Ability to communicate effectively
Strong organizational skills, critical thinking skills, problem solver
Able to work a variable schedule
Operating Systems experience with Opera

Physical Demands

May need to sit or stand for long periods of time
Proper lifting techniques required
Exertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequently
Ability to lift, carry, push, pull or otherwise move objects
Ability to use various equipment such as vacuum cleaners and buffers
Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Radisson Blu Mall of America

Relax at our modern hotel connected to Mall of America®

Welcome to the Radisson Blu Mall of America, an elegant hotel offering the ultimate in style and convenience with direct access via skyway to the mall. Sports fans can cheer on their favorite Minnesota teams, like the Vikings and Timberwolves, just 20 minutes away. During your stay, see a show at the Guthrie Theater or explore the great outdoors at the Minnesota Valley National Wildlife Refuge.

You can take our free shuttle to commute to Minneapolis–Saint Paul International Airport (MSP) or hop on the nearby Metro light rail transit to explore the Twin Cities area. After a day of shopping or meetings, make a splash in our indoor pool or work out in the fitness center featuring three Peloton® bikes. Our extensive list of hotel services—from concierge and valet parking to spa treatments and a kids' club—will make your trip a pleasure.

Traveling with a furry friend? You'll appreciate our pet-friendly rooms, where you can unwind with your pooch while you enjoy a tempting meal from room service. Our restaurant lets you start the day with a hearty breakfast, and turndown service in your room adds a relaxing touch each night.