Receptionist & Conference Rooms Specialist

Tiempo Completo

Our coworking center services multiple businesses in its one location, providing flexible space solutions and administrative assistance to our clients.

Our services include conference rooms, office suites, virtual offices, and coworking memberships.

We are seeking a highly motivated and customer-oriented individual with a hospitality background to join our team as a Receptionist and Conference Room Specialist. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction as well as making a positive impact on the Conference Rooms’ performance. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication and upselling skills.

Duties:

- Receiving visitors, clients and potential customers. 
- Answering incoming calls and assisting customers with their inquiries or concerns
- Providing information about products, services, and company policies
- Processing reservations for internal and external clients.                                                         - As Conference Room Specialist ensures seamless operation of meeting spaces, from client consultation and booking to technical support and post-event follow-up.                                   - Resolving customer complaints or issues in a professional and timely manner
- Maintaining accurate customer records and updating information as needed
- Be proactive to anticipate client's needs and be able to upsell services
- Assisting with administrative tasks such as data entry, filing, and document preparation                                          

Requirements:

- Bilingual in English & Spanish is required (fluency and clarity are an absolute MUST)
- Previous experience in a customer service role is preferred
- Excellent verbal and written communication skills
- Ability to handle unexpected situations and resolve issues quickly.                                            - Strong organizational skills and attention to detail.                                                                    - Ability to manage multiple tasks and prioritize effectively
 -Proficient in using office software (e.g., Microsoft Word, Excel)
 - Professional appearance and acumen                                                                                     - Punctuality is a MUST