Regional Director of Operations | Full Service

Tiempo Completo

Gibson Hotel Management, Inc., based in Knoxville, Tennessee, is an award-winning and privately held hotel management, investment, and hotel development company. We pride ourselves on possessing a lengthy track record of success in addition to espousing the values of integrity, experience, and discipline. The ideal candidate will have experience leading teams to success through positivity and goal-oriented tasks. We have an amazing group of team members who will thrive under the right leader!

We pride ourselves on exemplifying an inviting company culture that welcomes all from many paths of life. We respect our employees and like to know what is going on day to day in order to cultivate an environment that they enjoy and is efficient to them. We love to recognize our staff for achievements and success! The most rewarding part is the return that we invest in our employees to grow them to the next level in their career. We invite you to grow with us as there are many exciting avenues for the future of Gibson Hotel Management, Inc.

We are recruiting a new Regional Director of Operations | Full Service to join our Corporate Team! The new RDO focusing on full service brands will be based out of the Gibson Hotel Management Inc. Corporate Offices located in Knoxville, TN – offering an exceptional culture!  Our ideal candidate will focus on achieving outcomes that benefit their portfolio, while utilizing a strategic approach. Additionally, management of property openings will require someone with a tactical, detail-oriented approach, focusing on meeting objectives in both time and quality. We are highly seeking out an RDO who has an extensive full-service background as Gibson Hotel Management is expanding into widening their horizons of service. The role will have a major focus on full-service brands, while still managing assets that may be limited/select-service.

The Regional Director of Operations | Full Service works with all assigned properties to ensure that the best possible results are achieved in all categories of performance in the basic duties and responsibilities while taking necessary actions to ensure the successful operation of the hotel and the achievement of the company’s performance expectations. 

Mission Statement:
"We are dedicated to: Our team members by fostering their professional growth... Our guests by providing genuine hospitality... Our partners by generating exceptional returns.

Vision Statement:
"Gibson Hotel Management is a dedicated hospitality company developing and operating successful, highly profitable assets while creating teams of inspirational leaders in our business and communities."

Please apply here or contact our Human Resources Coordinator, Kiarah Childress at Kiarah.childress@mgibsonhotels.com, to further discuss this position if you have any questions or would like to discuss the opportunity further!

Benefits to include:

• Health Insurance with Stipend
• Vision Insurance
• Dental Insurance
• 401(k) with 4% Match
• Critical illness
• Short Term Disability
• Long Term Disability
• Life Insurance
• Hospital Indemnity
• Daily Pay
• PTO 
• Free Telehealth Program - Healthiest You!
• Monthly Cell Phone Stipend
• Mileage Reimbursement for Traveling at Government Rate

Responsibilities:

• driving and attaining expectations in all aspects of operational performance for the assigned portfolio of properties
• managing and leading property General Managers in their portfolio
• managing property openings in and outside of their portfolio of hotels
• implementation and support/maintenance of all company standards, processes and procedures throughout their portfolio
• execution of operational initiatives across their portfolio

Expected Skills:

• Knowledge of and ability to apply basic equal employment opportunity laws
• Knowledge of the hotel layouts, all amenities offered, and all procedures & organization
• Knowledge of the general operations of each department within the hotel and how they work together to achieve business objectives and meet guest expectations
• Ability to apply basic principles and techniques of supervision
• Ability to plan and organize the activities of others
• Ability to get ideas accepted and to guide a group or individual to accomplish a task
• Ability to modify leadership style and management approach to reach goals
• Ability to express ideas clearly using effective word choice, grammar, & tone both in written and oral communications
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions
• Achieve acceptable or outstanding QA scores, service scores, certifications as required by brands

Education and Experience

• High school diploma or equivalent (bachelor’s degree in business management, economics, marketing or another business-related field preferred)
• Qualified candidates will have multi-brand full and limited-service management experience including Marriott, IHG, Hilton and Wyndham brands
• 3 or more years of multi-site management and 1 or more years of creating, implementing and monitoring corporate initiatives
• Track record or high performance in areas of revenue generation through sales and marketing
• Ability to control and reduce costs
• Must have intermediate proficiency in computer software, especially MS Office (Word, PowerPoint, Excel)
• Must have a valid driver’s license with an acceptable driving record
• Overnight stays on location as needed, to perform the required duties of the role
• Travel Required, must be able to travel approximately 65% of work time

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.