Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping room procedures, and security procedures.
Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

Minimum one year cleaning experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper chemical handling.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Glassboro Rowan University

Our hotel is conveniently located on the Rowan University campus and just a short drive away from popular destinations in New Jersey and Philadelphia. With ample choices for our guests including flexible spaces, complimentary Wi-Fi and easy access to information through our GoBoard, we are the perfect choice for your time away in Glassboro. Our spacious guest rooms feature flat-screen HDTV's, mini fridges and luxury bedding. Dine on-site at The Bistro, serving breakfast and dinner with a delicious American cuisine, Starbucks coffee and cocktails. Enjoy our 24-hr well-equipped fitness center or take a swim in our indoor pool and whirlpool. Let our team help you plan your next meeting or special event in one of our spacious event spaces with room for up to 130 guests. Whether you are in town for a campus visit to Rowan University, business, or pleasure, we invite you to make our Glassboro hotel your home away from home.