Vice President Operations, RV and Recreation

Tiempo Completo

Description:
The Vice President of Operations, RV and Recreation, will play a key leadership role in managing and overseeing the day-to-day operations of a diverse portfolio of RV resorts, marinas, and ski operations. This senior-level position requires a leader with a deep understanding of outdoor hospitality, particularly in the RV, marina, and resort sectors, and a proven ability to implement experiential programming that enhances guest satisfaction. The successful candidate will be skilled in seasonal staffing strategies, ensuring the safety of operations, and maintaining high-quality experiences across all properties. This position involves managing property assets, ensuring financial performance, enforcing safety protocols, and fostering positive guest and employee relations, all while meeting operational goals and compliance standards.

Job Responsibilities:

• Provide strategic leadership and day-to-day oversight of operations for a portfolio of RV resorts, marinas, and ski operations.
• Develop, implement, and oversee experiential programming that enhances guest engagement and creates unique outdoor recreation experiences.
• Manage seasonal staffing strategies, ensuring optimal staffing levels to support high-volume operations during peak seasons while maintaining operational efficiency during off-peak periods.
• Ensure all properties adhere to safety protocols and industry regulations, maintaining a safe environment for guests and staff, particularly in outdoor recreation settings.
• Collaborate with property managers, department specialists, and teams to improve operational efficiency, guest services, and overall performance.
• Foster positive relationships with guests, industry partners, local government agencies, and community organizations.
• Develop and manage budgets, forecasts, and financial reports, ensuring profitability and sustainability of properties within the portfolio.
• Ensure compliance with local, state, and federal laws, including environmental regulations and safety standards specific to outdoor recreation facilities.
• Regularly monitor property performance, including guest satisfaction scores, financial metrics, staffing levels, and safety records.
• Provide ongoing leadership development and training for property management teams to ensure excellence in guest service, safety, and operational performance.
• Innovate and continuously improve upon the guest experience, leveraging feedback, trends, and operational data to enhance offerings and services.

Qualifications:

• Bachelor's degree in Hospitality, Recreation Management, Business Administration, or related field.
• Minimum of 10 years in a senior leadership role within the outdoor hospitality industry, with a focus on RV resorts, marinas, or ski operations.
• Proven experience in designing and executing experiential programming that enhances guest satisfaction and supports business objectives.
• Expertise in seasonal staffing management, including recruitment, training, and retention strategies for both full-time and seasonal teams.
• Strong understanding of safety protocols, regulatory compliance, and best practices for outdoor recreation operations.
• Exceptional leadership, communication, and interpersonal skills, with the ability to build positive relationships with team members, guests, and external stakeholders.
• Ability to manage multi-property operations, including budget development, financial oversight, and performance tracking.
• Strategic thinker with the ability to align operational goals with broader organizational objectives and drive results.
• Strong analytical and problem-solving skills, with attention to detail and the ability to adapt to changing circumstances in outdoor hospitality.
• Passion for outdoor recreation, with an understanding of the unique challenges and opportunities in the RV resort, marina, and ski industries.

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.