Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Hotel Celare Cincinnati

SEE OHIO AT ITS FINEST WITH OUR LUXURY CINCINNATI HOTEL

Enter the heart of Cincinnati innovation at brand new Hotel Celare, overlooking University of Cincinnati and a few minutes from Downtown. You'll find our intuitively designed spaces in The District at Clifton Heights. Our mod vibe extends from our lobby to our natural light event spaces, that can expand to the wrap around terrace. Mingle with locals and travelers in our various food and beverage offerings throughout the property to include a Cameron Mitchell restaurant, The Vick Rooftop Bar, and Iris Cafe. Take in a workout in our 24/7 fitness center, or explore the shops and cafés lining the streetscape. Hotel Celare is the foundation of the ultimate gathering place for travelers and the community who seek an extraordinary hospitality experience. This is Cincinnati for the curious.