Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Faro Blanco Resort & Yacht Club

FARO BLANCO RESORT

Welcome to the perfect blend of land and sea, where adventure meets relaxation. Faro Blanco Resort is truly one-of-a-kind in Marathon, Florida—a place where two distinctive resorts share the same laid-back, Middle Keys spirit, offering an authentic and luxurious Florida Keys experience. Our properties are a haven for sun lovers, water enthusiasts, food connoisseurs, and island hoppers alike. It's also an exceptional destination for unforgettable beachfront weddings, dynamic meetings, and unique gatherings or memorable experiences that break away from the ordinary.