Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Marathon Florida Keys

Book your escape to Courtyard Marathon Florida Keys, the ideal waterfront location for business, romance or family getaways. Exploring nearby sites, such as local beaches, the Turtle Hospital or the Dolphin Research Center, is easy from our convenient Marathon location. During downtime, splash and play in our hotel's infinity pool with private cabanas. Then watch the sunset and enjoy nightly activities planned by our friendly Marathon staff. Start a new day in the Florida Keys with a workout in our hotel fitness center. Delicious dining is available throughout the day from our two on-site options. Enjoy satisfying breakfasts, refreshing cocktails and other fare inspired by the Florida Keys. Need help planning your wedding or special event? Our experienced staff is on hand, ready to turn your vision into a reality in our picturesque Marathon, Florida, setting. Turn in for the night in a spacious hotel room or suite outfitted with a microwave, mini-fridge, free Wi-Fi and more. Your Florida vacation begins here