Hotel Managers and General Managers are the driving force behind a property’s success. From boosting revenue to building unforgettable guest experiences, your impact is far-reaching—and your resume should reflect that.

Rather than listing vague duties, focus on measurable achievements that demonstrate how you’ve helped a hotel grow, streamline operations, or elevate guest satisfaction. Numbers speak louder than buzzwords, and hiring managers are looking for proof that you can deliver results.

Here’s how to showcase your hotel management experience in a way that’s both compelling and data-driven:

1. Online Reputation Metrics

With today’s travelers relying heavily on online reviews, platforms like TripAdvisor, Yelp, and Google can make or break a hotel’s image.
Highlight improvements you’ve made:

“Increased TripAdvisor rating from 3.8 to 4.5 stars within 12 months by implementing a new guest feedback protocol.”

2. Occupancy Rates

Occupancy is one of the clearest indicators of success.
Showcase how your strategies led to higher bookings:

“Boosted year-over-year occupancy from 68% to 82% by revamping room pricing strategy and launching targeted digital campaigns.”

3. P&L Management

Effective financial leadership isn’t just about increasing revenue—it’s also about managing costs.
Demonstrate how you impacted the bottom line:

“Improved GOP by 18% through renegotiated vendor contracts and more efficient scheduling.”

4. Cost-Saving Negotiations

If you’ve optimized vendor deals or reduced labor costs without compromising service, that’s gold.
Offer real dollar amounts or percentages:

“Cut linen service costs by 25%, saving $90K annually while maintaining service quality.”

5. Guest Satisfaction Scores

Service excellence is non-negotiable in hospitality.
Share improvements in guest feedback and survey metrics:

“Raised guest satisfaction score from 82% to 91% within one year by launching a ‘surprise and delight’ initiative.”

6. Sales Performance

Sales targets are more than numbers—they reflect strategic thinking and effective execution.
Include specific accomplishments:

“Exceeded annual sales goals by 22% in 2024 through upselling room categories and launching local partnerships.”

7. Event & Package Innovation

New offerings can bring new markets.
Highlight creative ideas that delivered results:

“Developed and launched a ‘Workcation’ package that increased mid-week bookings by 35% during off-peak season.”

8. Renovation & Project Leadership

Managing large-scale projects reflects strong leadership and budget control.
Share project value and outcome:

“Led $2.5M lobby and guest room renovation—completed two weeks early and under budget.”

9. Staff Training & Team Development

People management is central to hotel leadership.
Reflect your investment in talent:

“Reduced staff turnover by 40% through a mentorship program and flexible scheduling initiative.”

10. Social Media & Digital Engagement

Your digital footprint is increasingly tied to guest acquisition.
Include engagement stats and growth rates:

“Grew Instagram followers by 60% and increased average engagement by 3x within 6 months through content overhaul and influencer partnerships.”

Final Thoughts

A standout hotel management resume isn’t just about where you’ve worked—it’s about what you’ve achieved. By quantifying your impact and aligning your successes with business goals, you’ll position yourself as a results-oriented leader ready to take on any challenge.

Whether you’re applying for your next General Manager role or moving into multi-property leadership, let your metrics speak for themselves. Because in hospitality, performance matters—and your resume should prove it.