Congratulations on your promotion to a managerial role in the dynamic world of hospitality! As you embark on this exciting journey, it’s natural to feel a mix of excitement and apprehension.

Stepping into a leadership position for the first time comes with its own set of challenges and responsibilities.

In this article, we’ll provide valuable advice for first-time hospitality managers on how to navigate their first 30, 60, and 90 days.

First 30 Days: Building Foundations

During your initial days as a hospitality manager, focus on establishing a strong foundation for your leadership journey. Take the time to familiarize yourself with your team, the organizational culture, and key stakeholders. Here’s what you can do:

1. Get to Know Your Team: Spend time getting to know each member of your team individually. Listen actively to their concerns, aspirations, and ideas. Building rapport early on will lay the groundwork for trust and collaboration.
2. Lead by Example: Demonstrate your commitment to excellence by leading by example. Show up early, lend a helping hand during busy periods, and demonstrate a strong work ethic. Your actions will speak volumes about your dedication to the team’s success.
3. Communicate Openly: Foster an environment of open communication from the outset. Encourage team members to share their thoughts, feedback, and suggestions. Be approachable and responsive to concerns, ensuring that everyone feels heard and valued.
4. Set Clear Expectations: Clarify your expectations regarding roles, responsibilities, and performance standards. Provide clear guidance on what success looks like and how each team member contributes to the overall goals of the organization.

First 60 Days: Advocating for Your Team

As you settle into your role, it’s essential to advocate for the needs and interests of your team members. Championing their development and well-being will earn you their trust and loyalty. Here’s how you can advocate for your team:

1. Support Professional Growth: Identify opportunities for professional development and growth for your team members. Encourage them to pursue training, certifications, and mentorship programs that align with their career goals.
2. Provide Resources and Tools: Ensure that your team has access to the resources and tools they need to excel in their roles. Advocate for necessary equipment, training materials, and technology to support their success.
3. Recognize and Reward: Acknowledge and celebrate the achievements and contributions of your team members. Whether it’s a simple thank-you note, a shout-out during a team meeting, or a more formal recognition program, expressing appreciation boosts morale and motivation.
4. Address Challenges Proactively: Advocate for your team members when they encounter challenges or obstacles. Provide guidance, support, and advocacy to help them overcome barriers and achieve their goals.

First 90 Days: Overcoming Imposter Syndrome

Imposter syndrome, the feeling of being a fraud despite evidence of success, is common among new managers. Overcoming this mindset is essential for your confidence and effectiveness as a leader. Here are strategies to conquer imposter syndrome:

1. Acknowledge Your Achievements: Take stock of your accomplishments and recognize the skills and experiences that have prepared you for this role. Remind yourself of the challenges you’ve overcome and the successes you’ve achieved along the way.
2. Seek Support and Mentorship: Surround yourself with a supportive network of mentors, colleagues, and peers who can offer guidance and encouragement. Share your doubts and fears with trusted individuals who can provide perspective and reassurance.
3. Focus on Growth and Learning: Embrace a growth mindset and view challenges as opportunities for learning and development. Stay curious, humble, and open to feedback, recognizing that growth comes from continuous improvement and reflection.
4. Practice Self-Compassion: Be kind to yourself and practice self-compassion as you navigate the ups and downs of leadership. Remember that it’s okay to make mistakes and that failure is an essential part of the learning process.

In conclusion, the first 30, 60, and 90 days as a new hospitality manager are a critical period for setting the tone for your leadership journey. By focusing on building trust with your team, advocating for their needs, and overcoming imposter syndrome, you’ll lay a strong foundation for success. Embrace the challenges and opportunities that come your way, and remember that growth and development are ongoing processes. With dedication, empathy, and resilience, you’ll thrive in your new role as a hospitality leader.